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      Closed Rooms

      This article explains how you can notify the RoomPriceGenie app when a unit is temporarily out of service.

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      What does the 'Closed Room' feature in RoomPriceGenie do?

      Some PMS and Channel Managers do not send RoomPriceGenie a clear “out‑of‑service” flag. If you block a unit only in those systems, RoomPriceGenie sees it as unavailable and assumes it was sold, so:

      1. Total availability drops.
      2. Occupancy appears higher.
      3. The system reads this as a stronger demand and increases prices in consequence.

      Marking the same unit as Closed inside RoomPriceGenie fixes this by telling the algorithm that that room is not available for the day or period, and it will remove it from all occupancy and price calculations.

       Important: Closing a room in RoomPriceGenie does not block it for sale in your PMS / Channel Manager.

      Close it in both places if you want it truly unavailable to guests and priced correctly.

       

       ⚠️ If your property is connected to any of the PMS / Channel Managers listed below, you can safely ignore the Closed Room switch in RoomPriceGenie.

      These integrations already flag out‑of‑service units correctly when they send us availability:

      • 3RPMS • Anand System • Apaleo •  Beds24 • Booking Factory • Clock • Cloudbeds • Freetobook • Guestline • HLS • Hotline • Ibelsa • MEWS • Protel • Resly • SabeeApp.

      RoomPriceGenie automatically recognises that the rooms are unavailable and leaves them out of your inventory, occupancy, and pricing calculations.

      When should I identify units as Closed in RoomPriceGenie?

      Closing rooms in RoomPriceGenie is most necessary when a significant number of units are blocked or the block lasts several days.

      Scenario Should I mark them as Closed in RoomPriceGenie?
      One room out for one night Impact on price is minimal - optional
      Several rooms out for a week or longer Yes - mark them as Closed
      Many rooms out for a week or longer Definitely - mark them as Closed

      Note:

      • If you have multiple room types, close the correct number in each type.
      • If the whole property is closed (seasonal shutdown, full refurbishment), simply close 100 % of units for those dates; the calendar and chart views in RoomPriceGenie will highlight the period you marked as closed such as below:

      closed rooms_chart

      Caution:

      • The number of rooms you close in RoomPriceGenie must match what you blocked in your PMS/CM.
      • A mismatch may result in negative occupancy appearing in your RoomPriceGenie calendar (see image below).
      • A small mismatch barely affects prices; a large one will.

      Keep the counts aligned, and your demand and price signals stay accurate.

      negative occupancy

       

      How do I mark rooms as closed in RoomPriceGenie?

      1. In the top right corner of your calendar, click on "Bulk Edit" 
      2. Define the time period when you would like to identify closed units
      3. Optional: Choose the days of the week
        1. E.g.: Imagine you are releasing the blocks only for the weekends during the low season.
          Then use this choice to select FRI and SAT, so the closed rooms will be removed on the weekends only.
      4. From the dropdown select the adjustment type "Closed Rooms"
      5. Optional: You could choose to close all your units. This would cater to the scenario when your whole property is closed for sale.
      6. Enter the number of units per category that you like to identify as being closed for sale
      7. Click on "Save" or "Run Bulk Edit" on the bottom right
       

       

      How do I remove closed rooms in RoomPriceGenie?

      If you need to delete closed rooms in RoomPriceGenie, you can do so the same way you set them up. 

      1. In the top right corner of your calendar, click on "Bulk Edit" 
      2. Click on "Bulk Remove" and select the time period with a Start and End Date
      3. Optional: Choose the days of the week
        1. E.g.: Imagine you are releasing the blocks only for the weekends during the low season.
          Then use this choice to select FRI and SAT, so the closed rooms will be removed on the weekends only.
      4. Tick the box on "Closed Rooms"
      5. Click on Remove on the bottom right