Skip to content
  • There are no suggestions because the search field is empty.

Failed Payment: How to Fix It?

Fix a declined card, a payment link that won't open, or a payment that was charged twice.

You can fix most failed payments yourself in RoomPriceGenie by updating your payment method or paying the open invoice. A payment that was charged twice is checked by our Subscription & Billing team. 

Why Did a RoomPriceGenie Card Payment Fail?

A card payment fails when your bank declines the charge, for example because of a card limit, an expired card or a blocked card. A card can be saved successfully and still be declined later, when the invoice is charged.

After a failed card payment, you get a Payment failed email. The card is retried automatically 1, 4 and 9 days after the due date. A card that your bank declines permanently, for example a closed or blocked card, isn't retried. In that case, add a new payment method.

How to Update Your Payment Method in RoomPriceGenie

  1. Go to Account Settings > Subscription.
  2. Click Payment Methods.
  3. Click Add New.
  4. Enter your card or Direct Debit details.
  5. Click Save.

Check that the new payment method now shows under Payment Methods. If the old payment method still shows, the change wasn't saved. To pay the open invoice right away, go to Billing History and click Pay Now.

If saving the payment method fails

  • Browser: try another browser or a private window, or clear your browser cookies.
  • Payment method: try another card, or Direct Debit.
  • Pay Now: add the card while paying the open invoice under Billing History > Pay Now.

If saving still fails, email subscriptions@roompricegenie.com and our team sends you a secure link to add your payment method.

What to Do When a RoomPriceGenie Payment Link Doesn't Open

If a payment link in a reminder email doesn't open, pay the invoice in the app instead:

  1. Log in to RoomPriceGenie.
  2. Go to Account Settings > Subscription > Billing History.
  3. Click Pay Now next to the open invoice.

If you can't log in because your account was deactivated for an unpaid invoice, email subscriptions@roompricegenie.com and we send you a direct payment link.

Why Was a Direct Debit Payment Rejected?

RoomPriceGenie collects Direct Debit as a standard SEPA Core debit. If your bank blocks direct debits or only accepts business (B2B) mandates, the Direct Debit is rejected. Ask your bank to allow debits from RoomPriceGenie. A failed Direct Debit is retried automatically twice. You can also pay the open invoice by card or bank transfer.

What Happens When You Were Charged Twice?

First check whether the two charges are for the same invoice:

  • Different invoices: each property and each billing period has its own invoice. A renewal invoice for a new period is a new charge, not a second charge for the period you already paid.
  • Direct Debit timing: a Direct Debit can show on your bank statement up to about 7 days before it's confirmed in RoomPriceGenie.

If you were charged twice for the same invoice, email subscriptions@roompricegenie.com with the invoice number and the date and amount of both charges. Our team checks the double charge, then either credits the extra amount to your next invoice or refunds it. Card and Direct Debit refunds go back to the same card or bank account.

Things to Know About Failed Payments

  • Each property has its own payment method. A card saved for one property isn't used for another property's invoices.
  • A failed payment doesn't stop your prices right away. 
  • Never send card or bank details by email. See 

Failed Payment FAQ

Will My Prices Stop Updating After a Failed Payment?

No, a failed payment doesn't stop your prices from updating right away. Your prices keep updating while the reminders run. If the invoice stays unpaid, our team sends a final notice with a deactivation date at least 15 days later.

How Do I Pay the Open Invoice After a Failed Payment?

You pay the open invoice after a failed payment under Account Settings > Subscription > Billing History by clicking Pay Now, or with the Pay now link in the red banner. A card payment is recorded right away.

Why Does My Card Work Elsewhere but Fail for RoomPriceGenie?

A card can work for other purchases and still be declined for a RoomPriceGenie invoice, for example because the invoice amount is above the card limit. Ask your bank why the charge was declined, or add another payment method.

Need Help?

Questions? Email support@roompricegenie.com, or ask for a person in the in-app chat. For billing, email subscriptions@roompricegenie.com.