Unpaid Invoice: What Happens and How to Pay It?

You can pay an open invoice yourself in RoomPriceGenie at any time. Your prices keep updating while an invoice is open, until the deactivation date in a final notice from our team.

When Is a RoomPriceGenie Invoice Due?

Card and Direct Debit: the invoice is charged automatically on the invoice date.
Bank transfer: the invoice is due 15 days after the invoice date.

Every invoice shows its due date.

Which Reminders Do You Get for an Unpaid Invoice?

Card and Direct Debit: if the charge fails, you get a Payment failed email right away, then reminders 3, 7 and 14 days after the due date. The payment is also retried automatically.
Bank transfer: you get a reminder 3 days before the due date, then overdue reminders 7 and 14 days after the due date.
After the reminders: if the invoice is still unpaid, a red Payment Failed banner with a Pay now link appears at the top of RoomPriceGenie, and our team contacts you.

Unpaid invoice reminders are sent automatically. If you have already paid, you can ignore them until your payment is recorded.

How to Pay an Unpaid Invoice in RoomPriceGenie

Click Pay now in the red banner, or go to Account Settings > Subscription > Billing History.
Find the open invoice and click Pay Now.
Choose card or Direct Debit and enter your payment details.
Select whether to save the payment method, so future invoices are collected automatically.

A card payment is recorded right away. To pay by bank transfer instead, use the bank details on page 2 of the invoice and put the invoice number in the payment reference.

What Happens If an Invoice Stays Unpaid?

Final notice: if the invoice is still unpaid after the reminders, our team emails you a final notice. The final notice names a deactivation date at least 15 days later and a cancellation date. [verify]
On the deactivation date: RoomPriceGenie stops updating your prices and you can't log in. Your data and settings are kept. As soon as your payment is confirmed, we reactivate your account.
On the cancellation date (at most 7 days after deactivation): if the invoice is still unpaid, your subscription is cancelled and you get an email confirming the cancellation.

Prices that RoomPriceGenie already sent to your PMS (property management system) or channel manager stay at their last values.

Things to Know About Unpaid Invoices

A bank transfer can take a few business days to show as paid, because bank transfers are matched to invoices once a day.
A payment without the invoice number in the reference is applied to your oldest open invoice.
Invoices that were already issued stay payable after a cancellation.
Each property has its own subscription and invoices. A payment for one property doesn't pay another property's invoice.

Unpaid Invoice FAQ

I Already Paid. Why Do I Still See the Unpaid Invoice Banner?

The unpaid invoice banner stays until your payment is recorded. Card and Direct Debit payments are recorded automatically. Bank transfers are matched once a day, so the banner can stay for a few days after you pay. If you're unsure whether your payment arrived, email subscriptions@roompricegenie.com with the payment date, amount and reference.

Where Can I Find an Invoice I Didn't Receive?

You can find and download every invoice under Account Settings > Subscription > Billing History. To send future invoices to another email address.

Can I Get More Time to Pay an Unpaid Invoice?

Requests for more time or a payment plan are reviewed by our Subscription & Billing team. Email subscriptions@roompricegenie.com before the deactivation date in your final notice.

How Can I Avoid Unpaid Invoices in the Future?

You can avoid unpaid invoices by saving a card or Direct Debit under Account Settings > Subscription > Payment Methods. With a saved payment method, each invoice is collected automatically on the invoice date.

Need Help?

Questions? Email support@roompricegenie.com, or ask for a person in the in-app chat. For billing, email subscriptions@roompricegenie.com.